TERMS AND CONDITIONS OF RENTAL CONTRACT

M&E RV Rentals Ltd. 
Phone: (613)387-2164  Website: www.metime.ca Email: info@mandervrentals.com

SNOWBIRDS "WINTER GET-AWAY SPECIAL"  SPECIAL TERMS
This feature provides the opportunuity to rent a trailer for up to 5 months at a flat rate ... plus taxes. 
Use is limited to one family for the term - with the option of passing it on once only to a immediate family member.  For insurance purposes, all family members that will use the trailer must be specified at the time of the rental.
The unit must be picked up before December 1st and dropped off no earlier that April 30 and no later than May 7th.
While these unit's components are generally covered by warranty, arangement and/or completion all required repairs will be the responsibilty of the renter as if the trailer is owned by them.  Warranty coverage would be determined by the renter or the service repair person by contacting the particular component manufacture at the time of the repair.
Please note: On site "Warranty" repairs normally still require payment of travel time.  This would be the responsibility of the renter.

PAY FOR A WEEK AND GET EIGHT NIGHTS / 8+ DAYS
This feature gives you eight nights and over eight days for less than their price for seven ... (the price stays the same even if you only take seven days of rental time).  The "eighth" night is only applicable "once" so if you pay for two weeks you will get 15 nights, pay for three weeks, get 22 nights, etc.

INSURANCE
M&E maintains liability coverage on its travel trailers to a maximum of CAD $2,000,000, for any bodily injury and property damage liability claims from the operation or use of its rental.  Premiums for this coverage are included in the rental rates charged. 

Rental rates include premiums for "collision and upset " insurance, each with a deductible of CAD $1,000.00. 


"AT FAULT" Occurences - RENTER'S RESPONSIBILITY - Travel Trailers  "For Canadian Destinations" See Below for US Destinations"
       Accidents, tire damage, hit and run, animal impact ... up to CAD $1,500.00
Break-in, vehicle theft, vandalism and fire,        ... up to CAD $1,500.00 with or without the reduced deductible.
Glass damage, including stone chips, ... up to CAD $1,500.00.
Damage resulting from the following is the renter's responsibility:
               - failure to maintain the proper tire pressure or misuse of the braking system (overheating)
       - driving in prohibited areas such as .. private roads, ... logging roads, ... forestry trunk roads, ... Death Valley, USA, or anywhere in Mexico.
       - damage occurring in an accident not reported to police.
Due to the theft rates, anyone who travels to the Montreal or New York City area, must not leave the travel trailer unattended.  If there is a theft or vandalism while it is left unattended anywhere, you may loose your deposit to the value of the claim plus have to make up a $2,500.00 deductible on the complete loss ... and may be required to compensate for lost rental time on the unit.

"AT FAULT" Occurences - RENTER'S RESPONSIBILITY - Travel Trailers  "For USA Destinations" See above for Canadian Destinations
       Accidents, tire damage, hit and run, animal impact ... up to CAD $2,500.00
Break-in, vehicle theft, vandalism and fire,        ... up to CAD $2,500.00 with or without the reduced deductible.
Glass damage, including stone chips, ... up to CAD $2,500.00.
Damage resulting from the following is the renter's responsibility:
               - failure to maintain the proper tire pressure or misuse of the braking system (overheating)
       - driving in prohibited areas such as .. private roads, ... logging roads, ... forestry trunk roads, ... Death Valley, USA, or anywhere in Mexico.
       - damage occurring in an accident not reported to police.
Due to the theft rates, anyone who travels to the Montreal or New York City area, must not leave the travel trailer unattended.  If there is a theft or vandalism while it is left unattended anywhere, you may loose your deposit to the value of the claim plus have to make up a $2,500.00 deductible on the complete loss ... and may be required to compensate for lost rental time on the unit.

NOTE:  IN THE EVENT OF AN ACCIDENT, M&E RV RENTALS WILL MAKE A CLAIM ON THE CREDIT CARD SECURITY DEPOSIT IMMEDIATELY  (only for the amount of the applicable Insurance Deductible if it is during the allowed operating hours) UNTIL OUR INSURANCE COMPANY DETERMINES RESPONSIBILITY FOR THE ACCIDENT.  IF AND WHEN THE INSURANCE COMPANY NOTIFIES M&E RV RENTALS THAT THE RENTER IS NOT AT FAULT, M&E RV RENTALS AGREES TO REIMBURSE THIS AMOUNT TO THE RENTER IMMEDIATELY AFTER RECEIVING THIS NOTIFICATION.

PLEASE NOTE: THERE IS NO INSURANCE COMPANY THAT WILL COVER ANY "COLLISION OR COMPREHENSIVE" DAMAGE INCURRED WHILE DRIVING UNDER THE INFLUENCE OF ALCOHOL. 

PLEASE DON'T DRINK AND DRIVE !

**** PLEASE NOTE !!! ****
NIGHT TIME DRIVING RESTRICTION
Because of the real danger of deer collisions (which have occurred with our motorhomes) our trailer are restricted from being driven through the night time hours when it is dark.  This includes the time from one hour after sunset to one hour before sunrise, as stated by the local weather bureau.   If you choose to drive during those restricted hours, and a deer collision occurs, you may loose your deposit and will be required to compensate for lost rental time on the unit.  Exceptions to this rule can be made in an emergency or critical situation, but we request that you call us first.  We are available 24 hours a day.

ORIENTATION
Orientation can take up to 1 hour, depending on the experience level of the renters.  If we are available, we at M&E RV Rentals make every attempt to offer this session ahead of time (within 48 hours of pick-up day) to save you time on pick-up day.  We will advise you if "early orientation" is available within 5 days of pick-up day.

REQUEST FOR AWNING USE:
Awnings will be locked and not available for use unless specifically requested.  If awning use is requested, please allow 15 extra minutes (to the standard time) for the orientation session.  This is needed so that we can provide instruction on how to open (extend) and close (retract) and store the awning.  Even though comprehensive damages are covered (after the $500.00 deductible), if awning use is approved by us, portions of the security deposit may be used to cover any potential damage that may occur from miss-use or improper operation (see below). 

SECURITY DEPOSIT:
An imprint of a major Credit Card (VISA, MasterCard ),  is required, while the vehicle is rented.  It will be "pre-authorized or charged" for $1,000.00.  No cash rentals are allowed.
This is refundable if the unit has not been smoked in, has had only "PRE-APPROVED" pets inside of it and has not been used for towing.  A total refund is also conditional on the motor home being brought back in good condition with no damage, clean, propane filled, and tanks dumped (see below).

DROP-OFF
As noted above ....... Unless otherwise arranged, charged for and noted on the contract, the renter is responsible for returning the unit with the propane tanks filled.  Dated receipts for the above may be requested at the time of drop-off.  Failure to fill these prior to drop-off will result in a service charge of $60.00 which will be applied to your credit card, over and above the cost of filling these tanks.

OUTSIDE WASHING IS NOT REQUIRED UNLESS THE "CHECK-IN" PROCEDURE CANNOT BE PERFORMED DUE TO EXCESS DIRT ON THE TRAILER.  In this case, the unit will be washed at our facility to satisfy inspection requirements and inspected before we sign off on the exterior inspection. (there will be a $100.00 charge for this service)

CLEANLINESS LEVEL
We expect our clients to leave our trailers as tidy as their own homes.  When returned, they do not have to be spotless ...only generally clean.  This includes the kitchen, bathroom (including toilet and floor around it), shower, bedroom and living areas.  If supplied, bed linens, blankets, towels and face cloths do NOT have to be laundered.
A charge of CAD $60.00 per hour for cleaning will be applied to your credit card if the unit is returned in an unsatisfactory state.  "Unsatisfactory" can mean that there is either "excessive" or "hard to remove" dirt anywhere inside or outside of the motorhome.  This can include but is not limited to tree sap on floor or other surfaces from shoes or clothing, ... sand, dirt, or other stains on upholstery or walls and other surfaces, road tar spray on front or rear of trailer, etc.  ... generally any dirt that requires an abnormal amount of time or effort to remove would be considered excessive.

DUMPING WASTE TANKS
BEFORE RETURNING THE TRAILER ...THE "BLACK WATER" AND "GRAY WATER" TANKS MUST BE EMPTIED (IN THAT ORDER), Then, the "black water" tank must be refilled once to the halfway point with fresh water (we recommend using the pail supplied to fill through the toilet with the "pump" switch in the off position) and redumped. The sewage hose should also be rinsed of any foreign matter.  Most dump sites have a fresh water hose available for the purpose of clean-up. Then ... THE HOSE MUST BE PUT BACK IN PLACE IN THE REAR BUMPER AFTER RINSING.
A new pair of rubber gloves is supplied as well as a clean sewage hose.  If the unit is returned with waste still in the tanks, a $80.00 service charge plus any fees related to dumping charges, will be applied to your credit card.
IMPORTANT !!! 
THE FINAL DRAINS ON OUR TRAILERS ARE SMALLER THAN NORMAL HOUSEHOLD PIPING.
DO NOT DUMP BACON FAT OR OTHER OILS OR GREASES INTO THE SINKS, TOILET OR SHOWER DRAINS.
DO NOT DISPOSE OF FEMININE HIGEINE PRODUCTS OR ANY OTHER MATERIAL THAT COULD PLUG THE DRAIN PIPES. 
A $350.00 FEE WILL BE CHARGED FOR UNPLUGGING THE BLACK OR GREY WATER DRAIN PIPES DUE TO VIOLATIONS OF THIS POLICY.

SMOKING: ... SMOKING IS NOT ALLOWED INSIDE THE MOTOR HOME!

PETS: ... NO PETS ARE ALLOWED INSIDE THE TRAILERS UNLESS PRE-APPROVED BY M&E RV RENTALS LTD.!

A violation of any of the above (smoking, pets or towing) can result in a forfeiture of the deposit.

TRAFFIC VIOLATIONS AND FEES
The renter of the TRAILER will be responsible for all highway and bridge tolls and fees and fines resulting from traffic violations (including parking tickets) during the time of the rental   As a courtesy, M&E RV Rentals will ensure that fines are paid in a timely manner if the renter provides the ticket and the payment to M&E at the end of the rental.  Should any tickets, fees or fines go unpaid, M&E RV Rentals reserves the right to charge a CAD $25.00 administration fee in addition to the amount of each charge.  All expenses shall be charged to the renter's credit card.

BOOKING
Bookings can be accomplished by Approved Credit Card. 
To secure a time slot, a  deposit of 30% of the booking amount(minimum of $500.00), is required.
All deposits made 60 days or more ahead of pick up day are refundable within 14 days of the deposit date with a 6% charge (merchant fees).
After fourteen days, the deposit is non-refundable. 
The balance is due 60 days from pick up date.
Bookings made within 60 days of the pick-up date will be paid in full.

CANCELLATION FEES
Any cancellation:
90 days or more prior to pick up date:                No charge except for 3.0% Credit Card Merchant Fees on Deposit
4 weeks to 90 days prior to pick-up date:                25% of "Rental" charges plus CAD $300.00
2 -4 weeks prior to pick-up date:                        25% of "Rental charges plus CAD $500.00
Less than 2 weeks prior to pick-up date                100% of "Rental" charges
"No Show"                                                        100% of "Rental" charges
Note:  There are no refunds for early returns.
Note:  In the case of a cancellation, every attempt will be made to re-rent the motor home for the time period in question.  The cancellation fee will be reimbursed subject to the percentage of days that can be made up.

We may, at our option, decide to provide a Limited coverage, "Rain Check" for a cancellation due to a sudden change in a participants medical condition. This would be considered on an individual basis based on the merit of the situation and would have to be supported by a note from a qualified doctor/physician.

CUSTOMER MAINTENANCE  RESPONSIBILITIES:
Tire pressure and lights must be checked periodically.  Authorized maintenance expenses incurred will be reimbursed at the time of return with valid receipts only.

Before departure, you will be required to sign a document that states:
"I have read and understand the above TERMS AND CONDITIONS OF RENTAL CONTRACT"
M&E RV Rentals
BOOK NOW FOR 2015 BEFORE YOUR WEEKS ARE TAKEN !!!
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20 feet of space to enjoy (sleeps 6)
Its Your Vacation
TERMS
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You can call us @ 343-363-7078